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At Rigzone we strive to provide exemplary customer service each and every time. We welcome your comments, questions, praises, and complaints. If you need to contact us for any reason please call or send us a message.
 | Email Us: | store@rigzone.com |
| Call Us: | 1-800-503-0925 (in the United States)
1-281-345-4040 (international and in Houston)
Hours: Mon thru Fri 8:30am to 5:30pm CST |
| Fax Us: | 1-281-345-4848 |
Return/Refund Policy:
At Rigzone we want you to be happy with your order. We are glad to accept returns under the following conditions:
- Returns must be made within seven (7) days of receipt of your package
- Returns are subject to a 30% restocking fee (returns due to defect will not incur a restocking fee)
- Shipping fees for returns will be borne by the customer unless item is returned due to defect
- You must contact Rigzone for a return authorization prior to returning an item
- Send all returns to:
Rigzone.com
Store Returns
5870 Hwy 6 North
Suite 107
Houston, TX 77084
- Include a copy of your packing slip and/or invoice and state the reason for your return
What to do if you:
- Can’t make a credit card purchase? At this time we can only accept valid credit cards for online payment, however, if you do not have a card or need to use another form of payment give us a call at 1-800-503-0925 (1-281-345-4040 for international calls or in Houston). We currently accept checks and wire transfers for payment. Please note that we cannot begin to process your order until payment in full has been received. If you choose to pay by wire transfer there is an additional $20 wire fee that will be added to your order total.
- Do not want to use your credit card online? Rigzone uses a highly secure encryption system to protect your credit card data ensuring your information cannot be stolen or abused. However, if you would prefer to not use your card online you can call in your order at 1-800-503-0925 (1-281-345-4040 for international calls or in Houston) or fax your order to 1-281-345-4848. Be sure to the have item numbers for the products you will be ordering.
- Have a problem with your order? If there is a problem with your order please send an e-mail to store@rigzone.com. In your message be sure to include your order number, your name, your conact information (e-mail address and phone), and a description of your issue. We want you to be completely satisfied and will work quickly to remedy any rare problems that you might encounter.
- Have a product question? We strive to provide complete product descriptions and data to help you make your purchase decision quickly and easily, however, if you have a question about a particular product we are here to help. E-mail your product question to store@rigzone.com. We will research your question and provide a response typically within one business day.
Frequently Asked Questions:
- When is my credit card charged for my order? When you place your order we run an authorization against your credit card to verify its validity and check for funds, however, your card is not actually charged at this time. Your credit card will not be charged until your order is ready to ship. We will charge your card when we package your order and prepare it for shipment.
- What currency is used on Rigzone? All prices quoted on Rigzone are in United States Dollars (USD).
- Do I have to pay taxes? Texas residents are required to pay sales tax (8.25% of your order total).
- How long does it take to receive my order? This varies by where the order is going to and how many of the items on your order are in stock. For a full explanation of shipping and processing times, please check out our Shipping & Handling page.
- Who publishers the products you sell? Rigzone represents a broad selection leading industry publishers (Elsevier Science, John Wiley & Sons, Pennwell, OPL, etc.) as well as an assortment of smaller specialty publishers (Murchison Drilling Schools, IADC, Planning Press, etc.). We bring together the best selection of titles to give you the best resource for the information and products you need.
- Do you have a physical store? The Rigzone Store operates strictly via the Internet and catalogs; we do not currently operate a physical store.
- How much will I be charged for shipping? We calculate shipping rates based on the weight of your order and its destination. We will give you a shipping price when you complete your purchase.
- How will I know when my order has shipped? We will send you an e-mail message letting you know when your order has shipped. The message will include the carrier (FedEx, etc.), your tracking number (if available), the ship to address, and the items included in the shipment.
- Why is there a price difference between the catalog and website? Due to the nature of printed catalogs, prices may change. Catalogs take time to design, print, and distribute. Furthermore, they have a long life. Unfortunately, prices can and sometimes do change from the time a catalog is printed to the time an order is placed. If there is a difference in price between the catalog and the website, you will be charged the price on website as this is the most accurate and up to date at any given time.
- Who pays customs/duties on international orders? You, as the customer, are responsible for any customs, duties, or import taxes charged for shipping an order to any country outside the United States.
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